CONTACT US

Have a question about our platforms? Whether you are an independent driver using "Get Your Ride", a travel operator looking to exchange trips on "Pass Your Ride", or a passenger needing transit support, our Bengaluru-based team is here to help you.

📍 Office Headquarters

You can visit our operational hub or send official mail and documentation to our physical office:

Company Entity: JS Travel India
Mailing Address: # 66/12, behind NTTF, Sapthagiri Layout, Shivapura, Peenya, Bengaluru, Karnataka 560058
Operating Hours: Monday to Saturday | 9:30 AM – 6:30 PM (IST)

✉️ Digital Support Desk

For faster assistance, reach out to our dedicated email channels. We aim to respond to all general inquiries within 24 to 48 hours.

General Inquiries & Partnerships: info@jstravelindia.com (Replace with your Squarespace email)
Driver & Technical Support: support@jstravelindia.com
Billing & Payment Gateway Inquiries: payments@jstravelindia.com

🛡️ Statutory Grievance Redressal

In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023, any formal complaints regarding data privacy, user safety, or platform code violations must be directed to our appointed Grievance Officer.

Attention To: Grievance Officer — JS Travel India
Email Address: grievance@jstravelindia.com
Mailing Address: # 66/12, behind NTTF, Sapthagiri Layout, Shivapura, Peenya, Bengaluru, Karnataka 560058
Resolution Timeline: We acknowledge all formal grievances within 24 to 36 hours and provide an official resolution path within 15 days.

📝 Online Support Message Form

(In Squarespace, you can insert a standard Form Block right below this text with these exact fields):

Full Name (Required)
Mobile Number (Required — Crucial to verify their app account)
Account Type (Dropdown Option: Driver/Travel Operator OR Passenger)
App Name (Dropdown Option: Get Your Ride OR Pass Your Ride)
Subject (Required)
Message / Issue Description (Required)

Page updated

Google Sites

Report abuse