CANCELLATION & REFUND POLICY

CANCELLATION & REFUND POLICY

Effective Date: 18 June 2026

Last Updated: 18 June 2026

JS Travel India ("we," "our," or "us") operates the mobile applications "Get Your Ride" and "Pass Your Ride" (collectively, the "Platform"). Because our platform connects independent travel operators, drivers, and passengers, cancellations and refunds are governed by the following terms.

1. Peer-to-Peer Direct Transactions

• No Platform Collection: For all bookings where payments are made directly between users (e.g., cash or peer-to-peer UPI transactions settled directly between the passenger and the driver outside the App), JS Travel India does not collect, process, or hold any funds.

• Direct Dispute Resolution: Any cancellations, fare adjustments, or refund claims for cash or direct peer-to-peer UPI payments must be settled directly between the respective passenger and the driver/travel operator. JS Travel India holds zero financial liability and will not mediate cash disputes.

2. Future Platform Fees & Subscription Plans

If JS Travel India introduces digital platform connection fees, lead-generation charges, or operator subscription packages processed directly through our integrated payment gateway, the following rules apply:

• Subscription Cancellations: Users (drivers and travel operators) can cancel their active recurring subscription plans at any time directly through their account settings.

• No Pro-Rata Refunds: Upon cancellation of a subscription, your access to premium platform features will remain active until the end of your current billing cycle. We do not offer pro-rata or partial refunds for unused days within a billing period.

• Technical Error Double-Payments: If your account is accidentally debited twice for a single transaction due to a technical server error or payment gateway latency, the duplicate amount will be automatically refunded to your original payment source.

3. Processing Timeline for Digital Refunds

For any valid technical or subscription refunds processed directly by JS Travel India through our payment gateway:

• Source Refund: Refunds will only be credited back to the original payment method used during the transaction (e.g., the specific bank account, credit card, or UPI ID).

• Once our team approves the refund, it typically takes 5-7 working days to reflect in your account, depending on your bank's processing cycles.

4. Policy Changes

JS Travel India reserves the right to amend, update, or completely modify this Cancellation & Refund Policy at any time to align with new app features or updated Indian e-commerce consumer protection guidelines. Users will be notified of material changes within the App interface.

5. Contact Support & Grievance Address

For any payment issues, billing inquiries, or technical cancellation requests, please contact our support desk:

• Company Entity: JS Travel India

• Office Address: # 66/12, behind NTTF, Sapthagiri Layout, Shivapura, Peenya, Bengaluru, Karnataka 560058

• Dedicated Billing Email: [ payments@jstravelindia.com ]